Brian Gavin’s Canadian Customer Thrilled with his Novela Diamond Engagement Ring and Martini Earrings…

At the end of January Dan contacted us to set up an appointment to speak with Brian Gavin regarding his diamond engagement ring purchase.

I am currently interested in discussing the possibilities of purchasing an engagement ring from Brian Gavin. I have numerous questions that I hope can be answered including topics such as Brian Gavin Signature H & A vs. Blue, competitive similarities/differences, inquiries on specific diamonds, and custom ring design.

He spoke with Brian Gavin and then worked with Denise to finalize the details of the ring:

I must say that Brian really impressed during our conversation this evening and really made me feel at ease making this purchase.

He purchased a 1.21 carat Brian Gavin Signature "Blue" and a Novela Solitaire. While he was waiting for the ring to be completed he purchased a pair of 14K white gold classic martini earrings set with 0.42 ct Brian Gavin Signature hearts and arrows diamonds. We shipped the package and received this wonderful e-mail, pictures and the video from Dan:

Dear Denise and Brian,

I would like to personally thank both of you for assisting me with my special purchase at Brian Gavin Diamonds. The entire experience was outstanding and I am very grateful to have made the decision to purchase the engagement ring and earrings from you. When I opened boxes for the first time my eyes lit up at the sight of both the ring and earrings. You guys did an unbelievable job and special thanks go out to the skilled craftsmen who worked on my items.

Denise, you were a joy to work with throughout this whole process. From our first contact over the phone to final emails, you made my purchase personal and enjoyable. You did a great job and set an excellent example of how sales/customer service should be exhibited. Brian, it was an absolute pleasure talking with you prior to my purchase. You addressed all of my concerns and made it really easy for me to make my decision. I hope we may converse again in the future during my additional jewelry purchases. I  would also like to thank Lesley, who very promptly addressed my time-sensitive requests while Denise was away from the office.

In addition to the beautiful glamour shots that were taken of the engagement ring and earrings, I took the time to take some photos myself. Take a look and tell me what you think. I'm also working on a nicely edited video, which I will send you the online link once complete. Thanks again for all your help and I hope to talk to you soon. Best Regards, Dan L.

 

Brian Gavin Creates Unique 5 Stone U-Prong Ring with Milgrain Shank for Loyal Customer…

In November a loyal Australian customer contacted us looking to create a unique 5 stone ring. She loved the profile and lines of our Classic 5 Stone U-Prong setting but wanted the shank to be like the Serendipity Ring we had made for her previously.

She selected 5 Brian Gavin Signature hearts and arrows diamonds in the 0.40 – 0.42 ct F/G SI range and asked Brian to look at them all for her to see if they were a good match and if they were eye clean. Once we had finalized the 5 stones we set about creating the CAD for her platinum setting. We e-mailed it to her for her approval and then proceeded with casting the setting in size 6.5, setting the diamonds and finishing up the shank with hand milgrain. The result was spectacular!

I decided to go with Brian Gavin Diamonds for this significant purchase for us, instead of anyone else, as I felt confident you would stand behind your products if there were any issues and make it easy to communicate with you if the need to do so arose. I am so pleased I was right about BGD and really am gratefully to all of you for the efforts you have taken in making sure this ring is perfect for me.

Brian Gavin Creates the Grace Diamond Eternity Band…

Several of our customers who have purchased the Grace Solitaire have inquired about a matching diamond band. We recently created the beautiful Grace Diamond Eternity Band featuring F/G VS Brian Gavin signature melee for one of our loyal customers and have now added it to our catalog. Her original Grace engagement ring features a 1.21 carat Brian Gavin Signature hearts and arrows diamond.

Hi Jamie, I picked up my rings Friday night and I love them!!!! And I'm so glad that they arrived in time for my birthday :) The eternity ring is just beautiful. I feel like Brian REALLY nailed it. He gave me exactly what I was looking for in an eternity band to compliment my Grace set. I felt like my options in getting an eternity band to match my set were VERY limited and Brian was able to create something that matches my Grace set perfectly and also matches my list of "wants" when I described what type of eternity band I was looking for. Also, I feel safe knowing that when I look at the ring from the side, the eternity band just clears the prongs of my Grace so I don't have to worry about the stones eating away at my engagement ring. I hope that you will consider carrying this style as part of your regular stock as I think it gives anyone with a Grace ring the perfect option for adding an eternity band to their stack. Thanks for all your help along the way and please thank Brian for taking the time to design this for me. Andrea

The pictures below feature the customer’s original Grace Solitaire with her Grace Classic Matching Band and her new Grace Diamond Eternity Band.

Customer to Wear Brian Gavin Signature Diamond and Pearl Earrings on her Wedding Day…

In January a customer contacted us via Live Chat requesting more information about 5489W18 18K white gold Diamond and Pearl Earrings, which are made in house with our Brian Gavin Signature melee. He wanted to purchase them for his future wife to wear on their wedding day. He knew that the settings did not include the pearls and asked us to source the pearls for him too. We worked closely with him and found him some beautiful 8mm Akoya Cultured Pearls. We created the earrings and he sent the following e-mail when he had received them:

The pearl and diamond earrings are beautiful. I know my fiancée will be awestruck when she opens this gift from me on our wedding day. Thank you to Brian Gavin Diamonds for creating such a wonderful gift for me to give to my bride to be on our wedding day. This is my second purchase from Brian Gavin Diamonds and I am sure it will not be the last.

     

Brian Gavin Customer Keeps Coming Back to the Value and Beauty of What the Company Has to Offer…

Jason contacted us last November via e-mail from Afghanistan:

I was interested in your Tiffany style rings particularly the half round. I am going to ask my college girlfriend of 5 years to marry me once I return from Afghanistan this winter. I have looked at rings up and down Tacori, Verragio, the whole gambit. I am very picky but I keep coming back to the value and beauty of what your company has to offer. I want a beautiful ring, but also a beautiful diamond. It seems you offer that ability with your reasonably priced platinum rings that frees up more money for me to put into the diamond.

He worked across time zones via e-mail with Denise to select a beautiful 1.22 carat Brian Gavin Signature Hearts and Arrows diamond and had us set it into Platinum Classic Tiffany Style Half Round solitaire. He requested that we engrave it with “Through any storm…” We shipped the ring to his girlfriend Sara’s mom on his behalf and she kept it safely until Jason’s return.

He called in a couple of days ago while driving in his car with Sara. He had arrived back from Afghanistan safely and was very happy to let us know that he had proposed and that she loves the ring. Enjoy the pictures in the gallery below….

Brian Gavin Reads Valentine’s Day Marriage Proposal Message for Thrilled Canadian Customer…

Terry contacted us on January 1 wanting to create a custom engagement ring. He worked with Jamie to select a beautiful Brian Gavin Signature hearts and arrows diamond. His girlfriend is a dental assistant so he wanted a ring design that sat low with no prongs. He called in and spoke with Brian at length and Brian transformed his idea into the design below, incorporating a half bezel design with a tension set look. Once the CAD was finalized, Terry was so excited that he sent Jamie a beautiful vase of flowers!! The ring was completed and set with 2 Blue Sapphires on either side of the head to symbolize the couple’s birthdays. He also ordered a pair of diamond ear studs as a teaser. He received the package and was thrilled.

Terry is a radio producer and came up with a very unique way to propose. He wrote a short script and asked Brian Gavin to read it as he taped it. He then played it for the proposal!!! He wrote in to us with this fabulous testimonial, the pictures in the gallery, and a copy of the mp3 file of the recording – ENJOY!!!!

I decided to give a solitaire ring to my girlfriend Jane for Valentines. We looked a bit at local stores in December but we weren't finding anything she loved. In doing some online searching, I found out about Brian's reputation and very quickly decided I wanted him to make a custom ring for us. I chose a .5 carat hearts and arrows diamond from your online collection and the process began. Jane is very good at sniffing out secrets and I’m not very good at keeping them and was getting suspicious, so I decided to incorporate a pair of martini earrings with Brian Gavin signature melee diamonds into her valentine’s surprise. So this past Saturday was our Valentine's Day with a nice dinner planned that evening. I made Jane breakfast and on the tray put the earrings. She loved them and immediately put them on. The rest of the surprise was to come later. We went for dinner and when we got home, we checked our emails and such as usual and I said, I have something for you to hear, as people will do and share. the clip was labeled funny so as not to give her any hints. And she listened to the story that Brian had read me for me, to her.  Then I presented her with her custom designed BGD ring. She was simply floored and speechless. It looks great on her, she thought it was perfect and loves the added touch of the 2 surprise sapphires incorporated into the design. We are both born in September and it's our birthstone of course, so she thinks of the 2 sapphires as representative of both our birthdays:) everything worked out perfectly and couldn't have happened without BGD.  Terry

Customer Surprises his Fiancée with a Brian Gavin Signature Blue "Novela" Fishtail Pave Diamond Engagement Ring..

Alexa called in last July to start the process of looking for an engagement diamond. We worked together and selected two that we sent to the appraiser, Martin Fuller in Virginia for them to view. They ended up purchasing a 2.047 I SI1 Brian Gavin Signature Blue Diamond set into a Customized Platinum setting featuring a  full eternity Novela shank with the Truth head. We shipped the ring to her fiance Brian and waited to hear from Alexa when he proposed. He held on to it for a little while and we received the following e-mail and fabulous proposal video from Alexa a few days ago:

Hi Lesley! Brian crashed the Secret Santa gift exchange last night that my friends and I do in New York every year (we all went to NYU for undergrad) to propose. He and I live in DC, so I had no idea he and I were even in the same state. It was amazing, I was totally surprised, and the ring is sooooooooo gorgeous. I can't believe it's actually mine. It's way more beautiful in person than I had ever thought it would/could be! Everyone was in love with it, and the boyfriend of one of my friends who was also there asked me to give him your contact info. Thank you so much for everything! My friends took a video and we uploaded it to youtube. You may appreciate the confusion I expressed at first as to why my secret Santa had wrapped my present in a Brian Gavin box. Thanks again for everything! Alexa P.